Store Policies

Delivery
Orders received are shipped the next business day provided the item/s ordered are in stock. We make every effort to identify on the web site items that are currently backordered to us, and these items may take several weeks for delivery. The method you choose for shipping will determine the cost and estimated delivery time.

Satisfaction Guarantee
All softsert inc products are sold with a full 45-day money back "satisfaction guarantee".

Returns
Returns are accepted within 45 days of delivery to the end customer.
      When returning merchandise please include a copy of your packing slip. If more than 1 item is listed please mark the returning item(s) and explain why you are returning the merchandise.
      Delivery confirmation and insurance is highly recommended when returning merchandise.

Out of Stock
Items available but not currently in stock generally take several weeks for shipment. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.

Legal Information
All information and graphics appearing on these pages is copyright protected by either the manufacturer of the goods displayed or by softsert.com. All rights reserved.
      If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us.

Support Methods
E-Mail: CustomerService@softsert.com
Phone: 516 887-2056